Terms & Conditions

These Terms and Conditions (hereinafter referred to as "the Agreement" or "T&C") constitute a legally binding contract between you (hereinafter "the Player", "the User", or "you") and Hokibet (hereinafter "Hokibet", "we", "us", or "the Platform"), the operator of the online gaming and sports betting platform accessible at hokibet.cam.

By accessing the Hokibet platform, registering an account, or placing any wager or bet through our services, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions, together with our Privacy Policy and Responsible Gambling Policy, each of which is incorporated herein by reference.

Hokibet is an online gaming platform operated in compliance with applicable international online gaming regulations. The platform is designed and operated primarily for Malaysian players, with services denominated in Malaysian Ringgit (MYR) and supported by local payment infrastructure including DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, and Hong Leong.

For the purposes of this Agreement, the following terms shall have the meanings ascribed to them below:

Eligibility to open and maintain an Account with Hokibet is subject to the following conditions, all of which must be satisfied at all times:

1. You are a natural person of at least 21 years of age. Hokibet operates a strict minimum age policy of 21 years for all gaming and betting activities on the Platform. This threshold applies universally, regardless of local age-of-majority laws in your jurisdiction.
2. You are not a resident of, or accessing the Platform from, a Prohibited Jurisdiction. It is your sole responsibility to ascertain whether accessing online gaming services is lawful in your jurisdiction before registering.
3. You are acting as an individual natural person on your own behalf and not as an agent, trustee, or representative of any third party.
4. You have not previously had an Account with Hokibet that was closed, suspended, or terminated for breach of these Terms or any other policy of the Platform.
5. You are not a current employee, director, consultant, agent, or close associate of Hokibet or any of its related entities, nor a member of their immediate family.
6. You are not registered as a self-excluded player on any gambling exclusion register that covers online gaming platforms, whether operated by Hokibet or a third-party responsible gambling scheme.

To access Hokibet's gaming services, a Player must complete the registration process by providing accurate, current, and complete information as requested. The following provisions govern the registration and maintenance of Accounts:

• One Account Per Person: Each Player is permitted to hold only one Account. Duplicate accounts are strictly prohibited and will result in immediate closure of all associated accounts and forfeiture of balances.
• Accurate Information: All registration information — including full name, date of birth, residential address, contact number, and email address — must be accurate and truthful. Providing false information constitutes a breach of this Agreement.
• Account Credentials: Players are solely responsible for maintaining the confidentiality of their login credentials. Hokibet will not be liable for any loss or damage arising from unauthorised access resulting from a Player's failure to safeguard their credentials.
• Notification of Changes: Players must promptly notify Hokibet of any changes to their registered information, including change of residential address or contact details, to ensure continued compliance with KYC obligations.
• Account Sharing: Accounts are strictly personal and non-transferable. Sharing, selling, or otherwise transferring access to an Account to any third party is prohibited.

Hokibet reserves the right to decline any registration application or close an Account at its sole discretion, without being required to provide a reason, provided that any Player Balance at the time of closure is returned to the Player (subject to the provisions of Clause 13 and AML obligations).

Know Your Customer (KYC) verification is a mandatory requirement under Hokibet's regulatory and AML compliance framework. KYC verification must be completed before any withdrawal is processed and may be requested at any point during a Player's use of the Platform.

The following documents are accepted for KYC verification purposes:

• Proof of Identity: Valid Malaysian IC (MyKad), Malaysian passport, or foreign government-issued photo identification for non-Malaysian nationals.
• Proof of Address: A utility bill, bank statement, or official government correspondence issued within the past three months, showing the Player's full name and residential address.
• Proof of Payment Method: Where a deposit has been made via bank transfer or e-wallet, Hokibet may request a screenshot or statement confirming ownership of the payment method.

Hokibet reserves the right to suspend withdrawal processing, withhold funds, or close an Account where KYC documentation is not provided within a reasonable timeframe following a request. Submission of fraudulent, forged, or misleading documentation constitutes a serious breach of this Agreement and may be reported to relevant authorities.

Hokibet supports deposits denominated in Malaysian Ringgit (MYR) via a range of locally integrated payment methods. The current minimum deposit amount is RM50. Specific deposit limits may vary by payment method and are displayed at the time of transaction.

Accepted payment methods currently include:

• DuitNow (instant bank transfer and QR)
• FPX (online banking via Maybank, CIMB, Public Bank, Hong Leong, RHB, and other participating banks)
• Touch 'n Go eWallet
• Boost
• GrabPay
• Cryptocurrency — Bitcoin (BTC) and Tether (USDT)

The following conditions apply to all deposits:

1. All funds deposited into a Hokibet Account must originate from a payment method registered in the Player's own name. Deposits from third-party accounts are not permitted.
2. Deposits are generally credited to a Player's Account within a few minutes of confirmation; however, processing times may vary depending on the payment method and network conditions.
3. Hokibet does not charge deposit fees. However, your bank or payment provider may apply transaction fees, for which Hokibet accepts no liability.
4. Hokibet reserves the right to add, modify, or remove supported payment methods at any time without prior notice.
5. Deposited funds are held in accounts segregated from Hokibet's operational funds, ensuring Player balances remain available for withdrawal subject to verification requirements.

Players may request withdrawal of their available (non-bonus) Player Balance at any time, subject to the following conditions:

1. KYC Completion: Full KYC verification must be completed before any withdrawal is processed. First-time withdrawal requests will not be approved until identity and payment method ownership have been verified to Hokibet's satisfaction.
2. Minimum Withdrawal: A minimum withdrawal amount applies per transaction. Current thresholds are displayed in the withdrawal section of the Player's Account.
3. Withdrawal Method: Withdrawals will be processed to the same payment method used for the corresponding deposit, where possible. Hokibet reserves the right to apply withdrawal routing at its discretion in cases where the original deposit method cannot be used for payouts.
4. Processing Times: Standard accounts can expect withdrawal processing within 1 to 4 business hours following approval. Gold VIP members and above benefit from a 24-hour processing guarantee, and Diamond VIP members receive same-day processing as a tier benefit.
5. Withdrawal Limits: Per-transaction and daily withdrawal limits may apply depending on account tier and verification status. VIP members at Platinum tier and above may be eligible for elevated withdrawal limits.
6. AML Review: Hokibet reserves the right to delay or decline a withdrawal request pending an AML review. Players will be notified if additional documentation is required.

Hokibet offers a range of welcome bonuses, reload promotions, VIP rewards, birthday bonuses, and referral incentives to eligible Players. All bonuses and promotions are subject to the terms and conditions applicable to each individual offer, in addition to these general bonus provisions.

The following terms apply universally to all Hokibet promotional offers:

• One Welcome Bonus Per Player: Welcome bonuses are available to new Players only and may only be claimed once per individual, household, device, IP address, or payment method.
• Wagering Requirements: All bonus funds are subject to wagering requirements as specified in the relevant promotion's terms. Wagering requirements currently range from 10x to 35x the bonus amount, depending on the selected welcome offer. Players must satisfy the full wagering requirement within the validity period of the bonus.
• Game Contributions: Not all game types contribute equally to wagering requirements. Specific game contribution rates are detailed in each promotion's terms. Sports betting, live casino, and slot games may carry different contribution percentages.
• Maximum Bet Restriction: While an active bonus is in play, a maximum bet restriction applies per round or transaction. Exceeding this limit may result in the forfeiture of bonus funds.
• Abuse & Collusion: Hokibet reserves the right to void bonuses, withhold winnings, and close accounts where bonus abuse, collusion, arbitrage wagering, or other attempts to exploit promotions are detected.
• Promotional Changes: Hokibet reserves the right to modify, suspend, or terminate any promotion at its sole discretion with reasonable notice where practicable.

The following conduct is strictly prohibited on the Hokibet Platform. Engaging in any of the following activities constitutes a material breach of this Agreement and may result in immediate Account suspension, closure, forfeiture of funds, and referral to relevant authorities where appropriate:

• Registering or attempting to register as a Player while under 21 years of age.
• Opening, operating, or benefiting from more than one Account (whether under your own identity or another person's identity).
• Using automated software, bots, scripts, or any mechanical or electronic device to gain an advantage over other Players or the Platform.
• Engaging in fraudulent payment activity, including the use of stolen, cloned, or otherwise unauthorised payment methods.
• Conducting transactions in a manner that Hokibet has reasonable grounds to believe constitutes money laundering or is otherwise connected with criminal activity.
• Attempting to exploit software errors, technical vulnerabilities, or game malfunctions to gain financial advantage.
• Engaging in collusion with other Players, including chip-dumping, match-fixing, or coordinated wagering designed to circumvent normal game outcomes.
• Posting or transmitting any unlawful, offensive, or harmful content through any feature of the Platform, including customer support channels.
• Reproducing, copying, reverse engineering, or distributing any element of the Platform's intellectual property without express written authorisation from Hokibet.

All content, materials, and intellectual property appearing on or forming part of the Hokibet Platform — including but not limited to the Hokibet brand name, logo, website design, graphic elements, game interfaces, software, text, and data compilations — are the exclusive property of Hokibet or its licensors and are protected by applicable intellectual property laws.

Players are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for personal, non-commercial gaming purposes in accordance with this Agreement. This licence does not include the right to reproduce, copy, modify, create derivative works from, distribute, sell, or otherwise exploit any intellectual property of Hokibet.

Any unauthorised use of Hokibet's intellectual property constitutes a breach of this Agreement and may constitute an infringement of applicable intellectual property law. Hokibet reserves all rights not expressly granted under this Agreement.

To the fullest extent permitted by applicable law, Hokibet, its officers, directors, employees, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of, or inability to use, the Platform, including but not limited to:

• Loss of profits, revenue, or anticipated winnings.
• Technical failures, service interruptions, or data loss beyond Hokibet's reasonable control.
• Errors in game outcomes resulting from software malfunctions, where such outcomes have been clearly communicated as void.
• Unauthorised access to your Account resulting from your failure to safeguard your credentials.
• Delays in deposit or withdrawal processing attributable to third-party payment providers, including but not limited to DuitNow, FPX, Touch 'n Go eWallet, Maybank, or CIMB.

Hokibet's total aggregate liability to any Player in connection with any single incident or series of related incidents shall not exceed the total Player Balance held in the relevant Account at the time the liability arose.

Nothing in this Agreement shall exclude liability for fraud, wilful misconduct, or any other liability that cannot be excluded under applicable law.

Hokibet is committed to the principles of responsible gambling and player welfare. The Platform operates a strict minimum age policy of 21 years and provides the following responsible gambling tools to all Players:

• Deposit Limits: Players may set daily, weekly, or monthly deposit limits on their Account to control their spending.
• Session Time Limits: Players may activate session duration alerts and automatic logout features to manage time spent on the Platform.
• Self-Exclusion: Players who wish to take a break from gambling may request a temporary cooling-off period or permanent self-exclusion by contacting our support team. Self-exclusion requests are processed promptly and cannot be reversed during the exclusion period.
• Reality Checks: Players may enable periodic reminders displaying time spent and amounts wagered during a gaming session.

If you believe you or someone you know may have a problem with gambling, we encourage you to seek support. Information and support resources are available on our Responsible Gambling page. For immediate assistance, you may also contact relevant support services as listed on that page.

Termination by the Player: You may close your Account at any time by contacting Hokibet's customer support team via live chat or by sending a written request to our support email. Account closure requests will be processed within a reasonable timeframe. Any remaining Player Balance (excluding non-qualifying bonus funds) will be returned to the Player following completion of any outstanding KYC verification requirements.

Termination by Hokibet: Hokibet reserves the right to suspend, restrict, or permanently close a Player's Account, with or without prior notice, in circumstances including but not limited to:

• Breach of any provision of this Agreement.
• Suspicion of fraud, money laundering, or other illegal activity.
• Failure to complete KYC verification within a specified timeframe.
• Provision of false, misleading, or incomplete registration information.
• Account inactivity exceeding twelve consecutive months.
• A regulatory or compliance requirement necessitating Account closure.

Where Hokibet closes an Account due to confirmed fraud, money laundering, bonus abuse, or material breach of this Agreement, Hokibet reserves the right to withhold the entire Account balance, including verified deposits, and to report the matter to relevant regulatory or law enforcement authorities.

This Agreement and any dispute or claim arising out of or in connection with it (including any non-contractual disputes or claims) shall be governed by and construed in accordance with applicable international online gaming regulations and the general principles of contract law as applied by the relevant regulatory jurisdiction under which Hokibet operates.

In the event of a dispute between a Player and Hokibet, the Player should, in the first instance, contact Hokibet's customer support team to seek resolution. Hokibet aims to resolve all Player complaints in good faith and within a reasonable timeframe.

Where a complaint cannot be resolved through direct engagement with Hokibet's support team, the Player may escalate the matter through the dispute resolution procedures established by the relevant gaming regulatory authority. Details of applicable dispute resolution mechanisms are available upon request from our support team.

Hokibet reserves the right to amend, update, or replace these Terms and Conditions at any time. Where material changes are made, Hokibet will provide reasonable notice to active Players through one or more of the following channels: a notice posted on the Platform, an email to the address registered on the Player's Account, or a pop-up notification upon next login.

Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Terms and Conditions. If you do not agree to the revised terms, you must cease using the Platform and request closure of your Account prior to the effective date.

The current version of these Terms and Conditions is identified by the "Last Updated" date displayed at the top of this page. Players are encouraged to review this page periodically to remain informed of any changes.

If you have any questions, concerns, or complaints regarding these Terms and Conditions, or require clarification on any aspect of your Account or the Platform, please contact Hokibet's customer support team through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week via the Platform. Average response time: 3–5 minutes.
• Support Email: [email protected] — responses within 4 business hours.
• Support Languages: English, Bahasa Melayu, and Mandarin Chinese.

For responsible gambling enquiries, self-exclusion requests, or deposit limit adjustments, our support team is available via Live Chat at any time. For formal written complaints, please send a written request to our support email with the subject line "Formal Complaint" and your Account username. All formal complaints will be acknowledged within 24 hours and investigated in accordance with our complaints handling procedure.